Contact & Support Tickets
VPNPZ Support
Having trouble connecting, or need help checking an order? Submit a ticket in the dashboard. Follow-up details and replies will stay in the same ticket.
Contact Options
Where to Get Help
Dashboard Support Tickets
Use a ticket for connection issues, subscription imports, plan or order questions, and refund requests. Sign in to the dashboard, open the ticket section, and describe the issue and what you have already tried. If you have an existing ticket, add details there so the full history stays together.
Response times depend on how long it takes to investigate the issue; VPNPZ does not publish a fixed response time. Check the dashboard for replies after submitting a ticket. If more information is needed, add it to the same ticket.
Email and Telegram
VPNPZ does not currently publish a contact email address or Telegram account, so no contact links are provided for these channels. Submit account-related questions through a dashboard ticket to avoid sending order details to unverified channels.
Before You Submit
How to Describe the Issue Clearly
Connection and Subscription Issues
Tell us which platform you use: Windows / macOS / iOS / Android / Linux. Include the route name shown in the client, roughly when the error occurred, your network environment, and the exact error message. Say whether you cannot connect, international websites fail to load after connecting, or only one app is affected. These details are more helpful than simply saying “it doesn’t work.”
If you have updated the subscription, switched routes, or reconnected, include what you did and the result in your ticket. You can attach a screenshot of the error, but hide your subscription link, account password, and sensitive payment details first. You do not need to share your actual subscription URL to describe the issue.
Orders, Billing, and Refunds
Include the relevant order number from your dashboard, plan name, payment method, and current order status. Supported payment methods are Alipay / WeChat Pay / USDT. If the status is unclear after payment, keep your payment record and ask us to check it through a ticket.
VPNPZ offers 7-day no-questions-asked refunds. To request a refund, include the relevant order and your request in a ticket. See the Terms of Service for details.
Useful Links
Check These First
How do I access the dashboard without an account?
No email address is required to create an account; just choose a username and password. Get started free to access the dashboard, or use the login page if you already have an account.
Where can I get the client and subscription?
Find client downloads in the dashboard download section. Sign in to access your subscription. Clients for Windows / macOS / Android / Linux are available after login; iOS availability depends on your dashboard account status. For import instructions, see the Guides.
Where can I find plan details and traffic routing rules?
The Plans page lists monthly subscriptions and data packages that never expire. From Beginner to Advanced explains subscriptions, client setup, and traffic routing in order. If you still have account-related questions, submit a ticket with the details.