Terms of Service

Service Scope

VPNPZ provides international routes and split-tunneling subscriptions for cross-border access. For international access, select a route for the relevant region in your client settings; domestic websites can connect directly according to the rules. Routing depends on client settings, rule updates, and how the destination website is identified. Check the actual route after connecting.

A subscription provides network connectivity; it does not include accounts, memberships, or content licenses from third-party platforms. Each platform sets its own regional policies, account eligibility, and content availability. The service does not guarantee continuous access to any website, regional content, or third-party feature. Available routes are listed in the user panel.

Accounts and Subscription Rules

No email address is required. Create an account with a username and password. Keep your login details and subscription link secure; treat the subscription link as an access credential and do not publish it. If it is exposed or used without authorization, change your password, reset the subscription link, and report the issue through a support ticket.

Personal use supports unlimited devices and may be used across your own devices. Unlimited devices does not permit sharing an account or subscription link with others. Without permission, you may not resell, rent, or split a subscription, or use the service to provide connectivity to others.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Check prices, data allowances, and billing details on the Plans page and checkout page. Monthly subscription reset rules do not apply to data packages.

Lawful Use

You must comply with the laws and regulations that apply where you are located and to your use of the service, as well as the rules of the platforms you access. You may not use the service for unlawful activities such as fraud, infringement, distributing illegal content, unauthorized system access, spreading malicious software, or network attacks.

You may not steal anyone's credentials, disrupt other users' connections, or harm the network or service through automated abuse or other means. You are responsible for activity on your account and for any content you publish or transmit. VPNPZ's anonymous, no-logs policy is described in the Privacy Policy; it does not change your compliance obligations.

Availability and Scope of Responsibility

Connection quality may be affected by your local network, carrier routing, client settings, destination services, and maintenance. Routes may be temporarily unavailable due to faults or adjustments. If you encounter an issue, try updating your subscription and checking your routing rules, then send relevant diagnostic details through a support ticket. Do not submit your password or full subscription link.

VPNPZ will make reasonable efforts to address service disruptions but does not guarantee uninterrupted connections, fixed speeds, or access to third-party services. To the extent permitted by applicable law, impacts caused by changes to third-party platforms, user configuration errors, or uncontrollable network events will be handled according to actual responsibility. This section does not exclude any liability required by law.

Payments and Refunds

You may request a full refund for any reason within 7 days of your first payment. Submit your request through the ticket portal in the user panel and include the relevant order so the payment can be verified. You do not need to cite a connection issue as the reason.

Alipay / WeChat / USDT are supported. Verify refund requests, processing status, and payment arrangements through a support ticket; no fixed payment arrival time is promised here. Requests made after the period above will be handled based on the circumstances and applicable law. This does not limit any refund or other remedy to which you are entitled by law.

Account Termination and Changes to These Terms

If VPNPZ identifies unlawful use, resale or sharing, credential theft, or activity that affects service operations, it may restrict connections, suspend service, or terminate an account. Depending on the circumstances, VPNPZ may provide an explanation and an appeal process. If you believe a decision was made in error, you can request a review through a support ticket. Any related payments will be handled in accordance with applicable law and these terms.

These terms may be updated to reflect service changes or legal requirements. Updates will be posted on this page, along with a revised “Last updated” month. Changes affecting users' main rights or obligations will be announced on the website or in the user panel, with details about when they take effect. Changes will not retroactively reduce statutory rights. If you disagree, contact support through a ticket to discuss how the matter will be handled.