VPNPZ User Guide

How subscriptions, clients and routing work together

Understand the steps in a connection

VPNPZ is a subscription service for network acceleration with smart routing. Your account stores orders and service status; your subscription provides connection profiles to your client; and the client manages connections and routing on your device. These components work together, but they are not interchangeable. Creating an account does not import a connection profile, and importing one does not turn on the connection. When troubleshooting, first identify which step is failing instead of reinstalling everything.

Think of the client as a switching station: requests start there, and rules determine where they go. Domestic websites can connect directly, while AI tools, streaming services and international sites can be routed through the appropriate international connection. This analogy explains the route; it does not mean every app will be detected automatically. Whether a request reaches the client depends on system proxy settings, app settings and the client’s traffic-capture method.

Location, connection routes and content access are separate issues

VPNPZ’s international network covers 100+ countries and 190+ routes. Coverage describes the locations available to choose from; it does not guarantee access to any particular website. Access also depends on the site’s own service status, account region, content licensing and access policies. Choosing a Japan route does not grant viewing rights on a streaming platform, and choosing an exit suited to an AI tool does not replace that tool’s account requirements.

A node usually means a connection profile you can select in a client. The exit location is the apparent source location a website sees, while the route type describes characteristics of the connection path. These terms are not interchangeable. A location may offer multiple connection endpoints, and routes listed under the same location may perform differently. On the global nodes page, start with the destination and route recommendations; check your account panel and current subscription for the routes and types actually available to you.

Set realistic expectations

VPNPZ describes its policy as “anonymous, no logs.” That refers to the service’s policy; it does not mean your web account, browser or device stops storing information. Websites you sign in to still know which account is in use, and downloaded files remain on your device. Read the Privacy Policy before using the service, and secure your browser sessions, device lock screen and account password. Network privacy and device habits need separate attention; neither replaces the other.

Choose an international website you regularly use as a test destination, and a domestic website for comparison. For now, avoid changing several clients, browser extensions and system network settings at once. Make sure your regular connection can reach ordinary websites before adding the accelerated connection; that makes issues easier to isolate. If the underlying network requires authentication or keeps disconnecting, fix that first instead of attributing every failure to the international route.

The rest of this guide follows the order of actual use: choose a plan based on your needs, create an account and check the order, then get your subscription, install a client, and verify and maintain the connection. If the terminology is unfamiliar, see VPN terminology for beginners. You do not need to master networking before you start. Being able to explain your current profile, selected location and the app that is failing is enough to begin effective troubleshooting.

Choose a plan that fits your usage

Compare how often you use it, then how much data you need

When choosing a plan, first consider how regularly you use the service, then how much data you need. If you often research, use online tools or watch videos, compare monthly plans first. If you only need occasional access while travelling or looking something up, consider a data pack. Don’t judge by the one-time payment alone, and don’t mistake “unlimited devices” for unlimited data. Device limits and plan data are separate; check your account panel to see usage across multiple devices.

Monthly plans include ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on your activation date. Your activation date determines the data cycle, so don’t assume it resets at the end of the calendar month. Check the panel for your current balance and next reset date. If your account has order or plan-change history, don’t rely on your memory of the payment date to determine the current cycle; that can make a cycle change look like a data issue.

Think about how you’ll use your data

Reading text uses data differently from streaming video for long periods. Cloud sync, file transfers and background updates can also generate ongoing traffic. Before choosing a plan, consider your main uses: occasional prompts and web searches, extended viewing, or frequent work-file transfers. There’s no fixed conversion from data to viewing time: video quality, encoding, app caching and the content being transferred all vary, so a one-size-fits-all estimate can lead to the wrong choice.

Data packs are ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB. Use the data until it runs out; it never expires. They may suit people who want to keep unused data available, but don’t assume how data packs and monthly plans interact, which is used first, or whether they can be combined or converted. If you plan to use both, check the product details in your account panel. Ask support through a ticket about anything that isn’t clearly explained rather than treating general assumptions as service rules.

Check upgrades, payments and refunds separately

If you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. This does not simply mean paying the difference for a full new cycle, so don’t calculate or send a payment based on your own estimate. Select the target plan in the panel and review the order result before proceeding. Note your plan name, service status and remaining data before and after the upgrade; this information can help support investigate if the displayed result doesn’t match the order details.

Payment methods: Alipay, WeChat Pay and USDT. Refunds are available within 7 days, no questions asked. Read the Terms of Service for the full refund policy, and use a panel ticket if you have trouble submitting a request. Consider payment convenience when choosing a plan, but don’t skip checking the product details because a refund is available. Data packs and monthly plans may offer similar amounts of data but use different billing rules, so confirm the product name rather than relying on the price alone.

The Plans page lists prices and product details; this chapter explains how to choose. If you’re still unsure, read VPN data pack vs. monthly plan and compare the options with your actual account usage. Don’t ignore how often you use the service just to leave extra data unused, and don’t judge long-term needs by a single large download. Choosing for your real habits is more useful than chasing an abstract maximum.

Create an account and check your order

Save your account details first

VPNPZ does not require an email address. Create an account with a username and password. Go to the account portal, follow the form prompts and check your username for typos before submitting. Save the site address, username and password in a trusted password manager rather than relying only on your browser’s temporary memory. Without an email address, account setup is more direct, but you should not assume that recovery works like an email-based process on other sites.

Use a password you don’t use on other sites. Avoid relying on easily guessed names, familiar nicknames or keyboard patterns as your only protection. When saving your details, distinguish your username from your display name; a client profile name is not your account username. If you share a device, check whether the browser has kept you signed in when you’re done, so the next person cannot open your account. Whether to stay signed in depends on who controls the device, not whether the network is connected.

Confirm what you’re buying in the panel

After signing in, choose a product from the plans page. Check the plan type first, then the price and data allowance, and finally the amount due on the order page. Make sure you can tell a monthly plan from a data pack; don’t decide based only on the data amount or button position. If you’re changing an existing plan, read how the order affects your remaining service. If anything is unclear, pause at the confirmation step rather than rushing into payment.

When paying, follow only the payment methods and instructions shown on the current order. Confirmation steps may differ for Alipay, WeChat Pay and USDT, so use the actual payment page as your guide. Don’t rely on old screenshots, expired pages or historical payment details, and don’t change the order amount based on something someone told you in chat. After paying, return to the original order page to check its status and keep your receipt. If sharing a screenshot, hide personal information and account details that aren’t relevant to the issue.

Distinguish order status from service status

A payment app showing a completed transaction and the service panel processing the order are separate, though related, checkpoints. Return to the panel and check that the order is confirmed, then check whether the plan and data status in your account overview have updated. If they haven’t, refresh the relevant status and reopen the overview; don’t pay again right away. A duplicate payment won’t help identify what happened to the original order and may make it harder to sort out.

If the order is still pending, first check that you’re signed in to the right account, viewing the order you just placed, and that the payment receipt matches the order amount. It’s easy to mistake another order’s status after switching accounts or browsers. If everything checks out and the issue remains, use a panel ticket to describe the order issue and provide its reference, payment method and receipt. Never send your account password or include a full subscription link in an ordinary screenshot.

Wrap up the order before opening your client

Once you’ve confirmed the service status, move on to the client and subscription. You should know which type of product you chose, how much data remains and where to find the relevant cycle information for a monthly plan. If you’ve used another account on the same device, confirm which account is signed in before getting the subscription. This prevents mixing a new order with an old client profile and wondering why you’re still using the old route after paying.

If you can’t sign in, don’t keep guessing passwords. Check the site address, keyboard input settings and saved password-manager entry, then use the help options currently available in the panel. Follow the recovery options shown there; this guide does not assume that any unconfirmed self-service recovery method exists. If you can sign in, use a ticket to clarify account issues. Submit refund questions through the same channel, with eligibility determined by the Terms of Service.

Get, import and protect your subscription

A subscription is a configuration link, not an ordinary webpage

A subscription link lets your client retrieve the connection profiles associated with your account. It may contain information that identifies your subscription access, so treat it as sensitive credentials rather than a URL to share publicly. Opening the link in a browser does not mean it has been imported into a client, and a client reading it does not mean your device has started routing traffic. Confirm each step in order: get the link, import it, update it and connect.

After signing in to the panel, look for copy, import or update options in the account overview or wherever the panel currently provides subscription access. Confirm the account and service status before copying the link. If the panel offers an import shortcut for your client, follow the prompts to open the app on your device. If the app doesn’t respond, use its subscription import feature instead. Follow the options actually shown in the panel; don’t get a supposed universal subscription from a public article or unfamiliar site.

What to check after copying

When pasting, check for spaces at the beginning or end, line breaks and truncated text. Some apps detect copied links automatically; if detection fails, choose an option like “Import from URL.” Don’t paste the link into a search engine or upload it to a public checker to test whether it works. If the client asks for a profile name, choose something easy to recognize locally. The name is just a label; it doesn’t change your plan, route location or account benefits.

https://example.com/sub?token=YOUR_TOKEN

The link above is a dummy example for instructional purposes and cannot be used to connect. Get your actual link from your own panel. The structure is what matters: the URL points to the subscription resource, and its parameters may identify your access. Don’t remove anything after the question mark or copy parameters from someone else’s link to build your own. If the format looks wrong, return to the panel and copy the complete link again rather than guessing at edits.

Select the profile after importing it

After the client reads the subscription successfully, you should see a route list or profile details. Check whether the list is empty, whether there are error messages, and whether the newly imported profile is the one currently active. If the client can save multiple profiles, it’s easy to confuse “added” with “in use.” Give old and new profiles clear names, verify that the new one works, then clean up old entries. Don’t delete everything before checking the new profile; you could lose useful points of comparison.

Updating a subscription retrieves the current connection profiles. It can help when the list changes, a route stops working or your account status changes. Automatic update timing and frequency depend on your client settings; the service facts do not specify a universal interval. Before updating manually, check that your underlying connection works. Then confirm the update succeeded and check which profile is selected. An update failure does not necessarily mean the subscription has expired; app permissions or the connection path may also be involved.

If the link is exposed, secure your access credentials first

If the link has appeared in a public chat, shared document or recording, treat it as potentially exposed. Check whether the panel offers a subscription reset option. If it does, read the prompts before proceeding, then update the subscription on your own devices. If there is no clear option or you’re unsure what the reset affects, ask support through a ticket. Deleting the profile from your device cannot revoke an exposed link, and renaming a local profile does not change its access permissions.

After a reset, other devices may still have the old subscription, so check them one by one. Don’t mistake an outdated link for a route problem. Changing your account password does not necessarily replace the subscription identifier; that depends on how the panel works. For a complete overview of copying, importing and updating subscriptions, read What is a VPN subscription link? You’re done with this chapter when you know where to get the link, whether the client read it successfully and which profile is active.

Import and configure the client on each platform

Start with the relevant option in the panel

VPNPZ supports Windows, macOS, iOS, Android and Linux. Client downloads are available in the user panel download section; sign in to get the client and subscription. On platforms other than iOS, you can download the client after signing in without having purchased a plan. The available iOS option depends on your account’s service status. Getting the client and having an active service are separate steps: after installation, check your subscription status and import it for your platform.

Windows: Check the system proxy after import

Get the Windows client from the panel, install it as prompted, then open the app’s profile or subscription manager. Choose the option to import from a link, paste your subscription and select the profile once it has loaded. Next, choose a route for your destination and connect using the method provided by the client. If the app looks connected but your browser still uses the old route, check whether the client has taken over the system proxy and whether the browser has a separate proxy extension enabled.

On Windows, also check for network tools you installed previously. Old proxy settings may still be in place, and multiple tools can overwrite one another when they try to manage traffic at the same time. While troubleshooting, keep the current client running, quit other relevant tools, then restore the system proxy as prompted by the client. Don’t change system settings you don’t understand; record the original values first if you need to compare them. When you close the client, check that the system proxy has been restored as expected so it doesn’t point to a local endpoint that is no longer running.

macOS: Check permissions and connection separately

Get the macOS client, install it as prompted by the system and open it. Import your subscription through the subscription manager, confirm that the route list loads, then select a profile and exit. If the system requests connection-related permission, verify that the request comes from the client you just opened before allowing it. Granting permission only lets the app operate; return to the client to check its connection status. If you still can’t access sites, check whether the client is handling proxy traffic instead of repeatedly accepting the same permission prompt.

A macOS device may also have work network settings, browser extensions or other connection tools. If only one browser fails, check that browser’s settings first; if all apps are affected, check the system network and client. After sleep or a network change, the client may still show an old status. Disconnect and reconnect, then load the page again. Don’t rely on a page that was already open: it may be cached and doesn’t prove the new connection works.

iOS: Get the available option based on your account

Check the iOS client option in the panel; availability depends on your account’s service status. Follow the panel’s instructions and don’t look for replacement installation packages on unfamiliar sites. Once the client is open, import your subscription using the app’s subscription option. If the shortcut doesn’t open the app, return to it and paste the link manually. The first connection may require system permission. Verify the source, follow the prompts, then check the selected profile, location and connection status in the app.

When troubleshooting on iOS, check whether the active VPN profile belongs to the client you’re using. Other saved connection profiles may confuse the results. After switching between Wi-Fi and mobile data, reopen the destination page to test again; disconnect and reconnect if needed. One app failing doesn’t mean the whole device is disconnected, so compare with a browser and other destinations. If the subscription list is empty, return to the subscription step; system permission and subscription import are separate issues.

Android: Check permission and background status

Get the Android client from the panel, install it, import the subscription and select a profile. When connecting, grant VPN permission if prompted by the system. If the client lets you control which apps use the connection, make sure the app you’re testing is included; otherwise, a browser may work while another app connects directly. System settings vary between devices, so follow the prompts on your device rather than a menu path that may not apply.

If the connection works in the foreground but often drops in the background, check the system’s background activity and battery settings for the app. Change settings to address the specific issue rather than enabling every permission at once. After reconnecting, reopen the destination app and check whether it still has an old session. Network changes, the system stopping an app and a route failure can look similar. First check whether the client is still running, then decide whether to try another exit.

Linux: Check whether apps follow proxy settings

On Linux, get the appropriate client from the panel, start it according to the instructions provided and import your subscription. Once the profile is loaded, check that the running client instance is using it and whether your apps follow the desktop proxy settings. Browsers, terminal programs and background services may handle proxies differently, so a working browser does not prove that terminal tools use the same route. Test them separately instead of immediately changing system-wide settings.

For terminal proxy settings, use the protocol, listening address and port shown in the client. Don’t guess fixed values or put temporary environment variables into every startup script. First check whether the program you’re testing supports that proxy method, and find out how to restore settings after closing the client. On any platform, confirm that the profile is selected, a route is chosen and the request is being handled before moving on to test actual access in the next chapter.

Verify your route and access to the destination

Break success down into observable results

A connection button changing to “on” only means the client has entered a connected state. It doesn’t prove that a target website is using the expected exit location. First check the active profile and selected route, then visit an international site and a domestic site for comparison. Refresh or open a new page so cached content isn’t mistaken for a current connection result. For sites that require a login, distinguish a successful connection from insufficient account permissions.

With smart routing, domestic sites connecting directly is expected; not every site needs to use the same exit. Check which rule matches the request and which route it takes. If the client shows connection logs or rule matches, review them locally. Otherwise, compare results across different destinations. Logs are for troubleshooting; don’t share them publicly without checking their contents, especially not alongside your subscription link.

Choose troubleshooting steps based on what’s failing

If domestic sites won’t load either, turn off the connection first and check whether your underlying network works and requires access authentication. Once the basic connection is working, turn the client back on. If the basic connection works but nothing loads with the client enabled, check whether the current profile is valid, whether the system proxy points to a running client and whether another tool is also managing traffic. You don’t need to investigate a particular site’s regional access rules yet.

If domestic sites work but international ones don’t, check first whether requests reach the client, then check the selected exit and subscription status. Try another international destination to see if the issue is site-specific or affects the route more broadly. Next, update the subscription and try another available route suited to the destination. Change one thing at a time and test again so you can tell what helped rather than losing track of several simultaneous changes.

Tell different website errors apart

A page that keeps loading, a DNS lookup failure, a refused connection and a clear location-related message all mean different things. A page that keeps loading may indicate a route or destination service issue; a lookup failure calls for checking DNS handling in the client and the underlying network; a clear account or location message means checking the exit, account requirements and platform rules. Don’t describe every issue as “it won’t open.” Keep the exact message; it can reduce back-and-forth with support and point to the right next step.

For streaming, loading the homepage and playing a specific title are different outcomes. For AI tools, reaching the sign-in page and using the model are not the same thing either. Test through to the step you actually need, and follow the destination platform’s rules. A route provides a way to connect; it cannot replace content licensing, account eligibility or a service’s own regional requirements. Don’t diagnose these issues by switching routes over and over, and don’t treat one successful switch as a lasting guarantee.

Reproduce the issue before submitting a report

If changing networks resolves the issue, compare restrictions or traffic-handling differences on the original network. If the connection works on another device, focus on the original device’s client, permissions and app settings. Keep other conditions consistent during comparisons—for example, use the same destination and location. Don’t change the device, network, browser and exit all at once, then attribute the result to just one of them. A controlled comparison is more useful than a pile of screenshots.

If the issue persists, sign in and submit a ticket in the panel. Say which checkpoint fails and attach a screenshot with sensitive details obscured. Don’t share passwords, full subscription URLs or unrelated browsing information. If you’re having trouble playing Japanese content or accessing a Japan-region service, first see Choosing a Japan route and Japan-region streaming services; ask support about anything you can’t confirm.

Routine updates, data usage and renewals

Use your account status to understand changes

Once your connection works, routine maintenance is about understanding what changed, not reinstalling frequently. If something goes wrong, start with your account overview and check your plan status, remaining data and whether the subscription can still update. Monthly plan data resets on your activation date; data packs last until used and never expire. Check each product accordingly: a data pack does not reset monthly, and a monthly plan does not reset at the end of the calendar month.

Consider your devices and app habits when reviewing data usage. VPNPZ supports unlimited devices, but background sync, file downloads and video streaming across several active devices can all use your account data. If usage doesn’t match what you expected, check recently connected devices, apps running in the background and any changes to your routing mode. Don’t immediately assume a billing issue. If your subscription may have been exposed, also follow the earlier steps to protect or reset the link.

Know the difference between updating a profile and updating a client

Updating a subscription retrieves current connection profiles; updating a client changes the app on your device. They address different issues. If the list is missing or routes have changed, try updating the subscription first. If the app crashes, can’t get system permission or shows a specific compatibility warning, check the client instructions in the panel. Don’t assume every connection failure means the app is out of date, and never download a supposed fix from an unfamiliar site.

Before updating a client, make sure your account details are saved and you know how to get your subscription again. Don’t rely on a public screenshot containing the full link as a backup. If the client can export profiles, find out whether the export contains sensitive information before choosing where to store it. After updating, check the active profile, selected exit and system traffic handling again; old settings may not carry over completely. Clean up old installations only after confirming everything works, and keep anything you still need for troubleshooting.

Follow the order details for renewals and upgrades

When you’re ready to continue, check your current service status in the panel, then review the product in the plans section. Don’t assume every payment method renews automatically, and don’t rely only on past payment records to decide whether your service is still active. Read the current panel details to see how a renewal order affects existing service; ask support through a ticket about anything that isn’t clearly explained. After paying, verify the order and service status as described in the account section rather than relying on the payment app alone.

If your data needs have changed, compare monthly plans with data packs again. For mid-cycle monthly upgrades, the price difference is converted into remaining days; review the specific order result before confirming. Don’t treat upgrading, renewing and buying a data pack as interchangeable, and don’t guess how their data is deducted. See the Plans page for the full price list, and follow the details shown in your current account panel when you make changes.

Set clear boundaries when managing multiple devices

When moving to a new computer or retiring an old device, verify the connection on the new one before removing profiles and saved information from the old one. Before handing a device to someone else, sign out and remove the client subscription; turning off the connection is not enough. After resetting a subscription, update it on every device still in use so none keep using the old link. Unlimited devices are convenient, but that doesn’t mean account credentials should be shared publicly.

For a recurring issue, keep a local record of the network, platform, destination and result when it occurs. Look for patterns, such as whether it follows sleep, a network switch or the launch of a particular app. This can turn an occasional problem into something reproducible. To request a refund, apply through a panel ticket under the 7-day no-questions-asked refund policy and the Terms of Service. Deleting the client, removing a local profile or simply stopping use does not replace the formal request process.

Smart routing and advanced use

Understand why rule order matters

Wait until the basic connection is stable before changing rules. Routing modes usually choose a path based on rule order; an earlier match may prevent later rules from being considered. Adding a domain to a list therefore doesn’t guarantee it will take effect. The configuration may also have a default route for requests that match no rule. Before making changes, understand how the current profile organizes its rules, what syntax it uses and whether subscription updates overwrite local changes. Don’t paste configuration fragments from another client without checking them.

Smart routing aims to send different types of traffic along appropriate paths: domestic sites connect directly, international sites use routes selected by rules, and AI tools and streaming services each have their own access requirements. A destination may use separate domains for sign-in, APIs and static content, so a rule for the homepage alone may not be enough. Check actual requests using the client’s rule-match information before changing anything. Don’t guess all of a site’s dependencies from its name.

Changing modes does not change which traffic is captured

Global mode generally changes the policy for requests already handled by the client; it does not automatically route every app through it. A program that ignores the system proxy may keep using its own connection method even in global mode. Conversely, capturing more traffic doesn’t resolve regional access restrictions. Troubleshoot in this order: check whether the request reaches the client, which rule it matches, then whether the exit suits the destination. This avoids repeatedly changing the wrong layer.

DNS resolution is part of the route too. The result affects how the client finds a destination, while the connection policy determines how requests reach it; the two need to work together. Don’t replace all DNS settings just because a networking tutorial recommends it, especially before you know how your current profile behaves. For a DNS-related error, restore the panel-recommended settings and observe the result before changing individual options. Changing several DNS settings at once makes it hard to explain either success or failure.

Keep routes manageable for different needs

When using AI tools, consistent rules and account requirements are more useful for troubleshooting than frequently switching among many locations. For streaming, consider the region, specific content and playback stage; homepage access alone is not enough to judge. Choose policies for each use within the client’s capabilities, but don’t treat custom group names as a support guarantee. They’re just a way to organize settings locally; verify the actual results using the methods in the previous chapter.

A router setup extends the effect of your configuration to more devices at home, but also makes troubleshooting harder to isolate. The platforms confirmed for this service are Windows, macOS, iOS, Android and Linux; that does not mean every router is supported. Before configuring your home network centrally, check the device’s capabilities, available clients and recovery options. For a comparison of the trade-offs, see Router setups and whole-home networking. Don’t assume a desktop configuration works as generic router firmware.

Keep a way to undo every change

Before making changes, save a local copy of a working profile or note how to import it again from the panel. Keep the copy somewhere secure. Change only what relates directly to the current issue, then check that the international destination works and domestic sites still connect directly as expected. If there’s no improvement, revert before trying another approach. Don’t pile on rules when you can’t confirm the underlying connection; once it works again, you won’t know which change made the difference.

After reading this guide, you should be able to trace issues through your account, order, subscription, client, traffic handling, rules and destination service. For routine setup, return to the Quick Start Guide; check the Plans page for plan changes and the nodes page for location choices. For account or connection questions, use a panel ticket. Advanced use isn’t about adding more settings; it’s about knowing which part of the route each setting changes, verifying the result and being able to restore things when they don’t go as expected.